FAQ ISH

The declaration of participation has been possible since January 2024. There is no deadline for registration.

If you were already an exhibitor at the last ISH or have already registered as an interested party, you will have received an invitation to participate in ISH 2025 by e-mail.

Please follow the link provided in the invitation and complete your declaration of participation! 

Please use the following link Declaration of Participation and register or log in with your personal Messe Login.

The Messe Login is your central access for all of Messe Frankfurt's personalized online services. It is the combination of your email address and your chosen password.

The Messe Login offers you access to the Customer Centre. Here, you can maintain your personal profile. In addition, you can also access the personalized online services with a single click from here, including the Shop for Exhibitor Services, the ticket shop, the personal checklist from exhibitor search, and much more.

Please contact the ISH team by e-mail at ish@messefrankfurt.com. Please do not overwrite the data in the existing user account. 

• Main exhibitor: Exhibits as the only company.
• Participating organizer: Exhibits itself, brings along other companies as co-exhibitors. Here you must register your own company again as a co-exhibitor, as well as the other companies represented on your stand space.
• Organizer: Does not exhibit itself, but brings companies as exhibitors. Only these companies must be registered.

Please use the following Link Intention to exhibit. Here you can see all registrations of your company and their processing status at a glance. If you want to check stand proposals or register co-exhibitors to one of your stands, please open the related one by clicking on it.

We will contact you as soon as we have checked the placement options. You will then receive a customized stand space proposal from us, which you should sign and return to acceptance.ish@messefrankfurt.com within the feedback period.

The planning phase of ISH 2025 runs from April 2024 until November 2024.

Please note that the planning coordination process with other exhibitors and their feedback takes time. This may result in waiting times.

Once you have received an individual stand space proposal from us and have signed and returned it back to us. Then you receive the official confirmation of participation within a week.

The contract between the exhibitor and Messe Frankfurt comes into effect with the dispatch of the written Participation Confirmation. (General terms of Business, point 6).

You will receive your stand rental invoice at the same time as your official confirmation of participation. The stand rental invoice will be sent to the address you provided in the declaration of participation. On request, it can also be sent by e-mail in PDF format. The payment deadline is December 31, 2024.

An overview of important dates and deadlines for the fair preparation can be found in our checklist.

How high is the hall? What floor load and lighting does the hall have? You can find this information in the Technical Guidelines.

Further information and impressions of the halls and the exhibition grounds can be found here.

Two-storey constructions are possible in some halls (see construction heights).

Scaled stand plans at an appropriate scale (e.g. 1:100) including floor plans and elevations must be submitted for approval no later than six weeks before the start of setup to Messe Frankfurt Venue GmbH, Technical Event Management department, exclusively via this link (as a PDF file, max. 10 MB): www.messefrankfurt.com/standapproval. Labels and annotations must be in either German or English.

For more detailed information, please see the General Terms & Conditions of Business or the Technical Guidelines in the version in force for the time being.

For the inspection of a two-storey structure the exhibitor will be charged a fee. The costs of the approval procedure (inspection of documents submitted and approval in situ) will be invoiced to the exhibitor or stand builder. Should no static calculation have been provided, certified by a second, independent static engineer, the engineering practice commissioned by Messe Frankfurt will undertake the inspection itself and pass the costs on separately to the exhibitor.

Should you have any questions, please contact:

Technical Event Management
standapproval@messefrankfurt.com

In case of a one side open or two side open stand, 6 cm must be subtracted from the confirmed stand width to obtain the clear width, due to the width of the partition walls.

The booked stand initially only includes the stand area. If required, we will provide you with stand dividing walls free of charge. You will receive a personalized e-mail during the trade fair planning process in which we will ask you about your requirements. We will also inform you of the regular order deadline for the free stand walls. The order deadline can also be found in the Shop for Exhibitor Services or the event checklist.

From 21 days before the event, we charge an express flat rate of EUR 195 plus VAT for the stand walls. This fee is necessary due to the increased logistical and planning effort required shortly before the event.

If you have any questions, please contact walls.ish@messefrankfurt.com Please note that the stand walls must not be damaged (no nails, screws or similar).

Stands located in outdoor areas, temporary structures, mobile stands, two-storey stands, special mountings and special designs have to be approved separately and are subject to a charge.

Special designs include, for example:

• Stands of over 100 sqm
• Two-storey constructions
• Walls over 4 m high
• Closed ceilings
• Plinths higher than 0.20 m
• Glass constructions
• Moving components

Scaled stand plans at an appropriate scale (e.g. 1:100) including floor plans and elevations must be submitted for approval no later than six weeks before the start of setup to Messe Frankfurt Venue GmbH, Technical Event Management department, exclusively via this link (as a PDF file, max. 10 MB): www.messefrankfurt.com/standapproval. Labels and annotations must be in either German or English.

Should you have any questions, please contact:
Technical Event Management
standapproval@messefrankfurt.com

The stand construction must be at least 70% open or transparent towards all aisle boundaries. Long closed stand constructions are not permitted at the aisles. Please also refer to the Technical Guidelines and the Stand Regulations information sheet. 

Stand walls from a height of 2.50 m onwards must be smooth, neutral white and opaque at the rear of the neighboring stand, or designed with an appropriate stand construction system.

In the event of non-compliance, Messe Frankfurt reserves the right to take appropriate measures, which will be charged to the party responsible.

The hall supports are marked in the hall plan as a black square or circle. The supports are covered to a height of 3 m with a white-coated chip-board (except for Hall 11.0: wich has no support covering). The coverings must not be encumbered or damaged. You will find the precise measurements and location of the support(s) in the stand sketch of our stand place proposal. The dimensions refer to the support covering. 

In most halls it is possible to fix suspended items in accordance with the terms and conditions set out in the Shop for Exhibitor Services. Suspensions must only be fitted by the hall electrician. For your order, please use our Shop for Exhibitor Services.

Should you have any questions, or should you wish for an individual offer, please contact:

The Suspensions Team
Phone +49 69 75 75-68 99
suspensions@messefrankfurt.com

As soon as you have received a confirmation of participation from us, you can order various services in the Shop for Exhibitor Services, such as electricity, water, stand cleaning, stand security, logistics, parking spaces, hostesses and hosts, catering, office, conference and storage rooms and many other services.

For orders placed at short notice, express surcharges of 25% may apply for selected services.

In this video, we explain how to register in the Shop for Exhibitor Services, what you need our trade fair login for and how you can search for and order specific products for your trade fair appearance. Ordering process in the Shop for Exhibitor Services 

For queries:
Shop for Exhibitor Services
serviceshop@messefrankfurt.com
Phone: +49 69 75 75-29 99

You can find the relevant contact person by clicking on the desired services in the Shop for Exhibitor Services.

As the main contact person for Messe Frankfurt, we will prepare access for you if you have not yet had a Messe-Login. You will automatically receive an e-mail from us for your personal access - simply click on the registration link and assign a password of your choice. As soon as the Shop for Exhibitor Services is open for you, you will receive another e-mail from us - and you can start placing your orders.

Please note: Only the main contact person for Messe Frankfurt will receive the e-mail with the prepared account and thus full access to the corresponding stand in the Shop for Exhibitor Services.

If you already have a Messe Login, please go to serviceshop.messefrankfurt.com and click on "Login" - then log in with your e-mail address and password. If you cannot remember your password, click on "Forgot your password? We will immediately send you an e-mail with which you can reset your password?

It is not possible to overwrite the data of other persons in the Messe Login. If the main contact person has changed since the declaration of participation, please contact the ISH team by e-mail at ish@messefrankfurt.com

Only the main contact person for Messe Frankfurt (contact person contract partner) and their deputy can manage users and authorizations. We offer you two options for this:

Administration by deputy:

If you nominate people as deputies, they receive the same rights within the Shop for Exhibitor Services as you as the main contact person yourself and can also manage order authorizations, among other things. To do this, each deputy must set up their own trade fair login.

Administration by stand code:

To authorize others persons, for example stand constructors, to place orders on your account and your stand, forward your stand code to them. Each stand code user must also set up their own trade fair login for this purpose.

In the menu item "User administration", all order authorizations that you have assigned and that you can also revoke are clearly displayed.

To the FAQ

You will receive invoices for stand-related services such as suspensions, electrical, water or telecommunications connections after the event.

In individual cases, please contact the relevant specialist departments and service partners who sell the service. You can find the relevant e-mail addresses and telephone numbers by clicking on the product name in the Shop for Exhibitor Services.

In principle, all invoices are sent to the billing address centrally stored for the customer at Messe Frankfurt. If you require a different billing address for individual items, please contact the hotline on +49 (0)69 75 75-29 99 or send an e-mail to serviceshop@messefrankfurt.com before sending your order.

If you have any further questions about our Shop for Exhibitor Services, please do not hesitate to call our store hotline on +49 69 75 75-29 99 or send an e-mail to serviceshop@messefrankfurt.com.

The catalog deadline is January 10, 2025

If you have any questions about your catalog entry, please contact

Messe Frankfurt Medien und Service GmbH
mediapackage.ish@messefrankfurt.com

The data contained in the media package will be published in all trade fair media. This means that you will appear in the catalog, in the ISH Contactor - the online exhibitor and product search - and in the Navigator app. You can also be found in the interactive hall plan and at the information stands on the exhibition grounds. 

In addition to the services included in the media package, further chargeable add-ons can be booked in the Media Package Manager. This gives your company even more visibility.

Services included in your media package:

Your company profile in the event media

Print

• Company name, address and contact details, stand number(s)
• Mention of your company under two product groups

Your company profile in the digital event platform

Online exhibitor search and app

• Company name, address and contact details, stand number(s)
• Mention of your company under two product groups
• Mention of your company under two solution/application fields
• 1 company page: text with 8,000 characters and one picture - in German and English
• 5 product pages: Describe each featured product with a text of 7,000 characters and a picture - also in German and English.
• 5 Search terms of 60 characters each: Define five terms under which you would like to be found.
• 4 Contact persons with contact details
• 5 Direct links to your products: With a link you can direct your customers directly from one of the product pages of your online profile to the product on your own website.
• 10 Social media links: Link from your company profile on the ISH website and Navigator app to your social media channels and gain new followers.
• 6 documents per language (DE+EN) as PDF download: Make important documents, such as company or product brochures, available to your customers in your online profile so that they can find out more about what you have to offer in addition to your trade fair presentation.

Your promotional material is available in the online store at www.promotion.messefrankfurt.com. Here you will find free print and digital advertising materials with which you can easily attract a lot of attention for your trade fair appearance: from information flyers and personalizable e-cards to online banners.

If you would like detailed advice on the individual advertising media or have questions about the best combination of advertising media or personalization, our advertising service will be happy to help you:

Phone +49 6181 - 49 86 949
service@go-atc.de

As an additional service to the media package, you can also book press information for your exhibitor profile in the ISH Contactor in the Media Package Manager.

If you are organizing a press conference at your stand or in a conference room on the exhibition grounds, we will be happy to include the date in our official press event list.  We will also help you find a suitable conference room.

For further information, please contact

Chiara Lauter
Phone +49 69 75 75- 50 81
chiara.lauter@messefrankfurt.com

You can book both onsite and digital advertising media for a fee via our Shop for Exhibitor Services under the heading "Marketing Services"

Your contact person:
Team Advertising Services
Phone +49 69 75 75-56 46
advertising.services@messefrankfurt.com

You can find an overview of the options here.

The free set-up and dismantling passes are available for download as PDF files on our ticket services portal for exhibitors at Ticket Services for Exhibitors - Messe Frankfurt. Please print out the required number of tickets or send them to your set-up and dismantling assistants by e-mail.

All set-up and dismantling helpers require their own card, labeled with the person's name. Access to the site is only possible with these personalized cards. Please note that random checks will be carried out.

You can find your free contingent of day passes on our ticket service portal for exhibitors at https://exhibitortickets.messefrankfurt.com/. The quota is automatically allocated to your stand and will be displayed in the portal. Exhibitor passes are valid for the entire duration of the event and entitle the holder to enter the exhibition grounds one hour before the start of the event. Exhibitor passes are intended exclusively for exhibitors and stand personnel and may not be passed on to customers.

You are entitled to a free contingent of daily admission to the trade fair. This is calculated by multiplying the number of exhibitor passes to which you are entitled according to your stand confirmation by the number of days of the event.

Example:
5 exhibitor passes (according to stand confirmation) x 5 days (number of event days) = 25 day admissions

If your free quota is exhausted, we will issue an invoice after the event for each additional day's admission.

Each exhibitor pass used will be charged as one day's admission per day.

Personalized exhibitor passes can be used during the official trade fair days for free travel to and from the trade fair on public transport operated by the Rhein-Main-Verkehrsverbund (RMV) within the entire fare zone (information at www.rmv.de). The exhibitor pass must be available in printed form for this purpose.

Free use of public transport within the RMV is only possible for the person in whose name the ticket has been personalized and only in conjunction with a valid photo ID.

Exhibitor passes are only available personalized. As an exhibiting company, you know which colleagues/employees you have on your stand. By creating the passes in the "Ticket Services for Exhibitors", we offer you the opportunity to create personalized exhibitor passes quickly, easily and conveniently around the clock and send them by e-mail. 

Click on the ticket to be edited in the badge list. The ticket will open and you can use the "Edit ticket" function to change the personalization data accordingly. Please note that changing the personalization data will block the original ticket and it can no longer be used.

If the ticket has already been used for admission, it will be deducted from your free quota or invoiced if the free quota is exhausted.

If you cancel your participation, these passes automatically become invalid and can no longer be used.

Yes, the exhibitor passes are automatically made available to you as a pkpass file.

These vouchers (permanent voucher cards) are valid during the event and entitle the holder to enter the exhibition grounds during opening hours.

The admission ticket vouchers can be ordered free of charge in the Ticket Services for Exhibitors portal or as part of the Promotion Package.

During the general set-up and dismantling periods, work in the halls can be carried out continuously, i.e. 24 hours a day. On the last set-up day, the carpeting will be laid from 3 p.m.. The hall aisles must be cleared by this time. For the event, we will lay colored carpeting in all aisles.

Entry to the exhibition grounds is exclusively via the check-in on the Rebstock grounds. Please register for entry in advance under Logistics/Traffic. Vehicle occupants require set-up and dismantling passes. These can be found under the category “Maps and Tickets”.

At check-in, a check will be made to see if a loading zone is free for you. As soon as this is the case, you will receive an entry authorization with information on which gate you can use to drive onto the exhibition grounds.

Please note: If there is a lot of traffic, there may be waiting times at the check-in!
Please understand that only vehicles with access authorization may enter the exhibition grounds.

Further information on logistics and traffic can be found in the services for exhibitors.

Parking tickets for the Rebstock multi-storey parking lot and for parking areas on the exhibition grounds can be ordered via the Shop for Exhibitor Services.

The parking ticket entitles the holder to park for the duration of the event and is only valid for vehicles with a gross vehicle weight of up to 2.5 tons (and a height of 2 m in the Rebstock multi-storey parking lot).

The deadline for ordering parking tickets is 4 weeks before the start of the event. The parking tickets will be sent by e-mail after the order deadline.

If parking tickets are still available after the order deadline, a deadline extension will be set up in the store so that the parking tickets can be ordered again.
If free capacity is available, parking tickets will be sold on site at the service counter in the Torhaus, level 2, on the last two days of the set-up period.

Parking tickets will be invoiced after the event with the service charge invoice.

On our website you will find information on how to get here using a navigation system or smartphone.

The environmental zone of the city of Frankfurt is located within the “highway ring”, which is closed by the A5 highway in the west, the A3 in the south and the A661 in the east. Vehicles with the appropriate emissions category and the corresponding environmental badge can access the exhibition grounds at any time. Vehicles without a sticker can also access the exhibition grounds via Gate West and Gate North. These can be reached from the A5 via the A648, Rebstock exit or via the Katharinenkreisel traffic circle. The Rebstock parking garage can also be reached via the Rebstock exit.

You will find an overview of the most important contacts and personal contacs here.